‘The Patient Experience’ Book Review in Nursing Standard (United Kingdom)

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Nursing Standard is the UK’s best selling nursing journal and the ultimate resource for students and fully qualified nurses.

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The Patient Experience: The Importance of Care, Communication and Compassion in the Hospital Room

Reviewed by: Paul Jebb, Experience of Care Professional Lead – NHS England

The author’s personal account of his experience as a patient forms the basis of this book. After a car accident, Brian Boyle was in a medically-induced coma for two months and was unable to move and talk, but he was still able to hear, see and feel pain. He relied on his caregivers and family.

The book discusses and reflects on the personal care he received and how healthcare teams delivered patient-centered and family-centered care.

Offering an extraordinary glimpse into the perspectives of the patient and family, the book inspires the reader to understand how compassionate, patient-centered care can eventually improve outcomes for patients.

Topics include recognizing the feelings and emotions of the patient, identifying simple methods that can help to provide emotional support, and understanding the motivational role that communication has for the healthcare provider, patient and their family.

The text is a must-read for healthcare staff working at all levels and from every background. Its valuable insight into the experiences of patients will prompt staff to reflect on and understand the important role that caregivers can play in changing outcomes.

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